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IT Services - Service catalogue

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Managed Wireless Service (MWS)

The Managed Wireless Service allows for the delivery of wireless networks centrally to the collegiate University. MWS provides the ability to on-board and configure compatible access points (Juniper Mist) to deliver wireless networks (including OWL and eduroam) whilst conforming to best practices and standards. In addition, enhanced support from a team of wireless experts for troubleshooting, design consultation as well as providing access to the Mist Portal to allow ITSS to monitor and troubleshoot devices on the wireless network.

MWS replaces the now obsolete COWLS Service

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
High
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours09:00 - 17:00, Mon - Fri*
Out-of-hours supportNo
IT BoardInfrastructure IT Board
Service SponsorFraser, Michael
Service owner
Glogowski, Henryk
Service manager
Jones, Robert

* except bank holidays and University closure days

How do I...?

Raise a support call

via Service Desk contact or using the self-service request at https://help.it.ox.ac.uk/service-desk

Request training

Requests for training via:

Request Access

Restricted to ITSS or equivalent support staff in units where the service is provisioned

Make a service request

More information

Charges

Charges are applicable for: UAS, departments, colleges, others.

Service charges are dependent on the size of the site and how many wireless access points will be needed to give a good signal through useable areas of that site

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