Managed Wireless Service (MWS)
The Managed Wireless Service allows for the delivery of wireless networks centrally to the collegiate University. MWS provides the ability to on-board and configure compatible access points (Juniper Mist) to deliver wireless networks (including OWL and eduroam) whilst conforming to best practices and standards. In addition, enhanced support from a team of wireless experts for troubleshooting, design consultation as well as providing access to the Mist Portal to allow ITSS to monitor and troubleshoot devices on the wireless network.
MWS replaces the now obsolete COWLS Service
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The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
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Live |
|---|---|
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The level of user activity at this point in the academic year.
Business activity level
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High |
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The regular period during which routine maintenance could take place.
Maintenance window
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Would making a change to the service today present too high a risk to the University?
Restricted change period
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No |
Getting help
| Support contact |
Service Desk
01865 (6)12345
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|---|---|
| Support hours | 09:00 - 17:00, Mon - Fri* |
| Out-of-hours support | No |
| Portfolio Committee | Technology Portfolio |
| Service Sponsor | Fraser, Michael |
| Service owner |
James, Alistair
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| Service manager |
Jones, Robert
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* except bank holidays and University closure days
How do I...?
Raise a support call
Request training
Request Access
Make a service request
More information
Charges
Charges are applicable for: UAS, departments, colleges, others.
Service charges are dependent on the size of the site and how many wireless access points will be needed to give a good signal through useable areas of that site