OWL
OWL is intended for members of and visitors to the university. For members, it is based on the University VPN service. Almost all client systems configure themselves for the network without user intervention, and beyond that the process is identical to using the VPN from a wired location. For visitors, OWL is similar to services provided in coffee shops, airport lounges, etc. A visitor requires no special software other than a web browser, and makes use of an account created (via a web-based application) by the local IT officer of the unit to which he/she is a visitor.
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
|
Live |
---|---|
The level of user activity at this point in the academic year.
Business activity level
|
Low |
The regular period during which routine maintenance could take place.
Maintenance window
|
07:00 - 09:00 |
Would making a change to the service today present too high a risk to the University?
Restricted change period
|
No |
Getting help
Support contact |
Service Desk
01865 (6)12345
|
---|---|
Support hours | 08:30 - 17:00, Mon - Fri* |
Out-of-hours support | |
Portfolio Committee | Technology Portfolio |
Service Sponsor | Fraser, Michael |
Service owner |
James, Alistair
|
Service manager |
Saunders, Andy
|
* except bank holidays and University closure days
How do I...?
Raise a support call
Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)
More information
Charges
Free to Oxford users