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IT Services - Service catalogue

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Contact Centre

Provision of Contact Centre technology for teams which provide a call centre service. These features are more complex than are possible in a hunt group, for instance: menus, night messages, automatically routed calls, statistics and reports on calls.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
Medium
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportN/A
Portfolio CommitteeTechnology Portfolio
Service SponsorFraser, Michael
Service owner
Spare, Jemima
Service manager
Mackie, Chris

* except bank holidays and University closure days

How do I...?

Raise a support call

Via the 'Report a Telephony Problem' Service Request or call 01865 6 12345 (phones monitored 24/7)

Make a service request

More information

Charges

Free to Oxford users

There are no additional charges for this service component