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IT Services - Service catalogue

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FAQ Database & Call Management System (Oracle Service Cloud)

Oracle Service Cloud is an Enquiries Management System and Frequently Asked Questions database used in a number of areas such as Graduate Admissions, Undergraduate Admissions, Alumni and other Student Registry teams.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
Medium
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Student Systems Support Centre
01865 (2)84848
Support hours8:30 - 17:00 Mon - Fri*
Out-of-hours support
Portfolio CommitteeEducation Portfolio
Service SponsorShaikh, Saira
Service owner
Aitken, Elaine
Service manager
Nicholas, John

* except bank holidays and University closure days

How do I...?

More information

Charges

Free to Oxford users

(access for authorised users only)