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IT Services - Service catalogue

delivered by

OWL

OWL is intended for members of and visitors to the university. For members, it is based on the University VPN service. Almost all client systems configure themselves for the network without user intervention, and beyond that the process is identical to using the VPN from a wired location. For visitors, OWL is similar to services provided in coffee shops, airport lounges, etc. A visitor requires no special software other than a web browser, and makes use of an account created (via a web-based application) by the local IT officer of the unit to which he/she is a visitor.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
Low
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
07:00 - 09:00
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours support
Portfolio CommitteeTechnology Portfolio
Service SponsorFraser, Michael
Service owner
James, Alistair
Service manager
Alistair James & Andy Saunders

* except bank holidays and University closure days

How do I...?

Raise a support call

Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)

More information

Charges

Free to Oxford users

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