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IT Services - Service catalogue

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Remote access

Provides the Virtual Private Network (VPN) and remote access to central facilities for UAS staff via the Connect Remote Desktop. The VPN is not always required for remote access. See the Help Site below for alternatives.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
Unknown
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
07:00 - 09:00
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportNo
IT BoardInfrastructure IT Board
Business ownerFraser, Michael
Service owner
Glogowski, Henryk
Service manager
Saunders, Andy

* except bank holidays and University closure days

How do I...?

I want to...

Raise a support call

Via the online help request form, email or by calling 01865 6 12345 (phones monitored 24/7)

Make a service request