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IT Services - Service catalogue

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Virtual Private Network Service (VPN)

Virtual Private Networking (VPN) is a way of extending the University’s internal network to desktops, laptops and mobile devices connected anywhere on the Internet. Once connected via a VPN, a remote system appears to be connected locally to the University network, thereby getting access to all the facilities available to local users, avoiding University firewall blocks and IP-address based restrictions. All data passed via a VPN can be encrypted and access controlled by authentication.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
Unknown
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
Tues 07:00 - 09:00
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours8:30 - 17:00 Mon-Fri*
Out-of-hours supportTelephone Support is provided 24/7
Portfolio CommitteeTechnology Portfolio
Service SponsorFraser, Michael
Service owner
James, Alistair
Service manager
Saunders, Andy

* except bank holidays and University closure days

How do I...?

I want to...

Raise a support call

Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)

More information

Charges

Free to Oxford users

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