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IT Services - Service catalogue

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Central Backup Service (HFS)

The Central Backup Service provides two separate backup solutions:

  • 'Backup for personal computers and laptops (CrashPlan)' provides a simple to use backup solution, using the CrashPlan backup application. This is intended for single-user machines, such as desktops or laptops (not tablets or mobile devices), and backs up to the cloud.
  • 'Backup for servers, shared machines and large data sets (Spectrum Protect)’ is built around IBM’s Spectrum Protect application and provides an on-premise backup of multi-user machines such as file servers, project servers, application servers and virtual infrastructures.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportNo
Portfolio CommitteeTechnology Portfolio
Service SponsorFraser, Michael
Service owner
Rendell, Sam
Service manager
Camp, Phillip

* except bank holidays and University closure days

How do I...?

I want to...

Raise a support call

Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)

Request training

Self help and guides linked to from web pages

Request Access

Please register via the HFS Portal: