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IT Services - Service catalogue

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Backup and archive service (HFS)

The Hierarchical File Server (HFS) is a centrally funded service providing backup and long-term archive services to Senior Members, Postgraduates and Staff. Users register online, pick up, install and perform simple configuration of the software on the client computer and then proceed to either back up or archive data to be safeguarded on the HFS.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours09:00 - 17:30
Out-of-hours supportNo
IT BoardInfrastructure IT Board
Business ownerFraser, Michael
Service owner
pending appointment (EAG)
Service manager
Smith, Ian

* except bank holidays and University closure days

How do I...?

Raise a support call

Via the online help request form, email or by calling 01865 6 12345 (phones monitored 24/7)

Request training


Request Access

Self registration

Make a service request

More information


Free to Oxford users

Related Services

This service has no related services