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IT Services - Service catalogue

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What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
New
What's this?
The level of user activity at this point in the academic year.
Business activity level
Unknown
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
Tues 07:00 - 09:00
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours support
IT BoardInfrastructure IT Board
Service SponsorFraser, Michael
Service owner
Rendell, Sam
Service manager
Howe, Michael

* except bank holidays and University closure days

How do I...?

Raise a support call

Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)

More information

Charges

Free to Oxford users