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IT Services - Service catalogue

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Central Backup Service (HFS)

From summer 2021: The Central Backup Service provides two separate backup solutions: The HFS Code42 Cloud Backup Service provides a simple to use backup solution, using the Code42 backup app, for single-user machines, such as desktops or laptops (not tablets or mobile devices), to the cloud. The HFS Spectrum Protect Backup Service is built around IBM’s Spectrum Protect application and provides an on-premise backup of multi-user machines such as file servers, project servers, application servers and virtual infrastructures.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportNo
IT BoardInfrastructure IT Board
Service SponsorFraser, Michael
Service owner
Fraser, Michael (EAG)
Service manager
Spare, Jemima

* except bank holidays and University closure days

How do I...?

I want to...

Raise a support call

Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)

Request training

Self help and guides linked to from web pages

Request Access

Please register via the HFS Portal: