Central Backup Service (HFS)

From summer 2021: The Central Backup Service provides two separate backup solutions: The HFS Code42 Cloud Backup Service provides a simple to use backup solution, using the Code42 backup app, for single-user machines, such as desktops or laptops (not tablets or mobile devices), to the cloud. The HFS Spectrum Protect Backup Service is built around IBM’s Spectrum Protect application and provides an on-premise backup of multi-user machines such as file servers, project servers, application servers and virtual infrastructures.

What's this? The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed Lifecycle status	Live
What's this? The level of user activity at this point in the academic year. Business activity level	Medium
What's this? The regular period during which routine maintenance could take place. Maintenance window
What's this? Would making a change to the service today present too high a risk to the University? Restricted change period	No

Getting help

Support contact	Service Desk 01865 (6)12345
Support hours	08:30 - 17:00, Mon - Fri*
Out-of-hours support	No
IT Board	Infrastructure IT Board
Service Sponsor	Fraser, Michael
Service owner	Fraser, Michael (EAG) mike.fraser@it.ox.ac.uk
Service manager	Spare, Jemima jemima.spare@it.ox.ac.uk