Central Backup Service (HFS)
The Central Backup Service provides two separate backup solutions:
- 'Backup for personal computers and laptops (CrashPlan)' provides a simple to use backup solution, using the CrashPlan backup application. This is intended for single-user machines, such as desktops or laptops (not tablets or mobile devices), and backs up to the cloud.
- 'Backup for servers, shared machines and large data sets (Storage Protect)' is built around IBM’s Storage Protect (was Spectrum Protect) application and provides an on-premise backup of multi-user machines such as file servers, project servers, application servers and virtual infrastructures.
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The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
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Live |
|---|---|
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The level of user activity at this point in the academic year.
Business activity level
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Medium |
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The regular period during which routine maintenance could take place.
Maintenance window
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Would making a change to the service today present too high a risk to the University?
Restricted change period
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No |
Getting help
| Support contact |
Service Desk
01865 (6)12345
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|---|---|
| Support hours | 08:30 - 17:00, Mon - Fri* |
| Out-of-hours support | No |
| Portfolio Committee | Technology Portfolio |
| Service Sponsor | Fraser, Michael |
| Service owner |
Rendell, Sam
|
| Service manager |
Rendell, Sam (CSS)
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* except bank holidays and University closure days
How do I...?
I want to...
Raise a support call
Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)
Request training
Self help and guides linked to from web pages
Request Access
Please register via the HFS Portal:
More information
Charges
Free to Oxford users