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IT Services - Service catalogue

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IT Support Staff Services (ITS3)

A suite of specialist provisions for Oxford's ITSS, enabling our diverse IT organisation to work as a cohesive and cooperative whole, supporting the ICTF, and providing cost-savings and efficiencies.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
IT Support Staff Services
Support hours09:00 - 17:00, Mon - Fri*
Out-of-hours supportNo
IT BoardUser Services & IT Excellence Board
Business ownerIreland, John
Service owner
Teasdale, Ian
Service manager
Teasdale, Ian

* except bank holidays and University closure days

How do I...?

Raise a support call

Via email

Request Access

Access ITS3 by joining the ITSS register (online form available).

More information


Free to Oxford users

Related Services

This service has no related services