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IT Services - Service catalogue

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IT Support Staff Services (ITS3)

Welcome to IT Support Staff Services (ITS3) – your hub for professional growth and collaboration within Oxford's diverse IT organization. Our suite of specialized services is designed to foster a cohesive and cooperative IT environment, support the ICT Forum, and deliver cost savings and efficiencies. Benefit from our consultancy services, offering expert insights and customized solutions to tackle IT challenges, enhance operations, and drive continuous improvement. We are excited to introduce the UAS IT Support Team, expanding our portfolio to provide comprehensive IT support for University Administration Services. Join our network and collaborate with the ICTF Steering Committee and Conference Committee to shape the future of IT support. At ITS3, we prioritize your career and professional development (CPD), offering tailored opportunities to support your aspirations and enhance your current role. Whether you're exploring new career paths or seeking to advance in your existing position, our CPD initiatives are designed to help you achieve your goals. Embrace the full potential of your IT support career with ITS3.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
Medium
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
IT Support Staff Services
Support hours09:00 - 17:00, Mon - Fri*
Out-of-hours supportN/A
Portfolio CommitteeTechnology Portfolio
Service SponsorIreland, John
Service owner
Khimji, Riaz
Service manager
Khimji, Riaz

* except bank holidays and University closure days

How do I...?

Request Access

Access ITS3 by joining the ITSS register (online form available).

Make a service request

More information

Charges

Free to Oxford users

Related Services

This service has no related services