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IT Services - Service catalogue

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Software Development Consultancy

The Software Solution group in IT Services develops and supports applications on top of a number of core platforms. The platforms we currently develop on are: Dynamics 365 CRM – We use this to develop line of business applications to support small to medium size teams run their business process. Mosaic – Mosaic is a web content management system that can be used to build great looking web sites. Mobile – We have built a number of mobile applications to support a number of use cases across the organisation.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours support
IT BoardPortfolio Scrutiny Group
Business ownerTahzib, Shirin
Service owner
Castle, Matthew
Service manager
Castle, Matthew

* except bank holidays and University closure days

How do I...?

More information


Charges are applicable for: departments, colleges.

Consultancy rates apply

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