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IT Services - Service catalogue

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Cloud: Virtual datacentres

Building upon the foundation provided by the USDC, Shared Infrastructure Services offer a private Infrastructure as a Service (IaaS) cloud to the University. This automated self-service virtual infrastructure is available to host services and applications for departments, colleges, divisions and researchers.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours09:00 - 17:00, Mon - Fri*
Out-of-hours supportNo
IT BoardInfrastructure IT Board
Business ownerFraser, Michael
Service owner
Rendell, Sam
Service manager
Camp, Phillip

* except bank holidays and University closure days

How do I...?

Raise a support call

Via the online help request form, email or by calling 01865 6 12345 (phones monitored 24/7)

Request Access

New Customers information

More information


Charges are applicable for: UAS, departments, colleges.

See above

Related Services

This service has no related services