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IT Services - Service catalogue

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Data Centre Management

The University Shared Data Centre (SDC) is a modern, robust dedicated space for locating IT equipment run by IT Services on behalf of the entire University. These facilities are available to departments, faculties and colleges and allow them to physically locate computing equipment in a highly secure and controlled environment. The Data Centre and Network Operations Team also manages our space within the JISC-Virtus Data Centre (JDC) in Slough.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours support
Portfolio CommitteeTechnology Portfolio
Service SponsorFraser, Michael
Service owner
James, Alistair
Service manager
James, Alistair (NDCM)

* except bank holidays and University closure days

How do I...?

Raise a support call

Contact Data Centre and Network Operations Team direct

Make a service request

More information


Charges are applicable for: departments, colleges.

See details above

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