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IT Services - Service catalogue

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Server management service

Whether it is providing a well managed and secure departmental file server, or a solid basis for the hosting of a bespoke application or website, the IT Services' server management service can help. We provide a reliable and robust infrastructure, and enterprise management and monitoring tools, so you can be confident that any server managed by IT Services is a secure and reliable foundation for your department or college services.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00
Out-of-hours supportNo
IT BoardInfrastructure IT Board
Business ownerFraser, Michael
Service owner
Rendell, Sam
Service manager
Greenwood, Saffron

* except bank holidays and University closure days

How do I...?

Raise a support call

Via email or phone 01865 6 12345

Request Access

New customers information

More information


Charges are applicable for: UAS, departments, colleges.

See details above

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