Customer Relationship Management Dynamics Platform (Halo)
Provides a single platform for the collegiate University that to deliver products such as Case Management, Marketing & Events, and Development, which will allow users to better understand the individuals in the communities they interact with.
|
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
|
New |
|---|---|
|
The level of user activity at this point in the academic year.
Business activity level
|
High |
|
The regular period during which routine maintenance could take place.
Maintenance window
|
|
|
Would making a change to the service today present too high a risk to the University?
Restricted change period
|
No |
Getting help
| Support contact |
Service Desk
01865 (6)12345
|
|---|---|
| Support hours | 08:30 - 17:00, Mon - Fri* |
| Out-of-hours support | |
| Portfolio Committee | Portfolio to be determined |
| Service Sponsor | Heaton, Natasha |
| Service owner |
Castle, Matthew
|
| Service manager |
Hill, Benjamin
|
* except bank holidays and University closure days