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IT Services - Service catalogue

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Online Examinations (eAssessment)

Inspera Assessments is the University's cloud-based SaaS platform, supporting online open-book and closed-book examinations, and also from 2021/2022 will support submissions. eAssessment incorporates Inspera Assessment, eVision ‘Manage Inspera Roles’, and key integrations between SITS and CMIS (timetabling), SITS and Inspera, and Examiner Appointments & Payments (EAP) and SITS.

Service is supported by Exams and Assessments, via the Online Exams Support Desk. Support for non-Application issues is via the Student Systems Support Centre (SSSC).

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
New
What's this?
The level of user activity at this point in the academic year.
Business activity level
Medium
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Online Exams Support Desk - https://ox.ac.uk/online-exams-help
During Exams: Monday to Friday +441865612121
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportStudents - use Help Form at https://ox.ac.uk/online-exams-help or if URGENT +44186512345
IT BoardEducation IT Board
Business ownerRoberts, Jenny
Service owner
Nicholas (acting), John
Service manager
Nicholas, John

* except bank holidays and University closure days

How do I...?

I want to...

Raise a support call

Refer to the Support Contact. For non-application issues SSSC (student.systems@admin.ox.ac.uk)

Request training

Refer to the links under "More Information"

Request Access

Graders via Administrators. Administrators via Information Custodians. For access issues email:

Make a service request