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IT Services - Service catalogue

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Oxford Ltd eCommerce (website)

The platform provides the content management system allowing Oxford Ltd staff full control of products, promotions and pricing and as well as a catalogue of goods and shopping cart facility for customers The website is hosted and supported by Gravit-e at a third-party data centre. The solution includes the middleware application for integration with the hosted Sage 200 cloud application

The Financial Service Support Centre provides the first line support

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Financial Systems Support Centre
01865 (2)84800
Support hours08:00 - 17:00, Mon - Fri*
Out-of-hours supportOxford Ltd to email Gravit-e directly (
IT BoardFinance Systems Management Board
Business ownerEvans, Christopher
Service owner
Lawlor, Claire
Service manager
Moorhouse, Paul

* except bank holidays and University closure days

How do I...?

I want to...

Raise a support call

During office hours via the support contact; out of hours email Gravit-e directly

Request training

For training requests contact Claire Lawlor (

Request Access

For access request and escalations contact Claire Lawlor (

More information


Free to Oxford users

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