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IT Services - Service catalogue

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Oxford Ltd Shop System (ePoS Tills)

Electronic Point of Sale solution within the Oxford University Shop, integrated over a secure and private network to the hosted Sage 200cloud application The solution, comprising tills, back office computer and the middleware application on the Sage hosted site, is supported by Kamarin Computers. Peripheral devices (Pin Entry devices, barcode scanners and receipt printer) in the shop are not included in the Kamarin support

The Financial Systems Support Centre provides the first line support

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
High
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Financial Systems Support Centre
01865 (2)84800
Support hours08:00 - 17:00, Mon - Fri*
Out-of-hours support10am to 4pm (weekends only) - Customer to contact Kamarin Computers directly (PIN 1173)
IT BoardFinance Systems Management Board
Business ownerEvans, Christopher
Service owner
Bennett, Donna
Service manager
Moorhouse, Paul

* except bank holidays and University closure days

How do I...?

Raise a support call

To raise incidents with Kamarin +44 845 080 4169 (PIN 1173) or kcsupport@hbp-group.co.uk

Request training

For training requests contact - Donna Bennett (donna.bennett@admin.ox.ac.uk)

Request Access

For access request and escalations contact - Donna Bennett (donna.bennett@admin.ox.ac.uk)

More information

Charges

Free to Oxford users

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