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IT Services - Service catalogue

delivered by

Student Counselling Records (Titanium CRM)

The service component Titanium is a RemoteApp application, providing a CRM for managing the information about counselling students.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Student Systems Support Centre
01865 (2)84848
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours support
IT BoardEducation IT Board
Business ownerWhite, David
Service owner
Nicholas, John
Service manager
Nicholas, John

* except bank holidays and University closure days

How do I...?

More information


Free to Oxford users