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IT Services - Service catalogue

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Advanced Research Computing (ARC)

Advanced Research Computing (ARC) including the High Performance Computing (HPC) service is available to any Oxford University researcher from any Division or Department.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Advanced Research Computing
Support hours09:00 - 17:00
Out-of-hours supportCritical emergencies only
Portfolio CommitteeResearch Portfolio (ARC)
Service SponsorFraser, Michael
Service owner
Wilson, Rowan
Service manager
Gittings, Andrew

* except bank holidays and University closure days

How do I...?

I want to...

Raise a support call

Via email

Request training

ARC website and ITLP course catalogue

Request Access

Via the project and user account registration pages on the ARC website

More information


Charges are applicable for: academics, UAS, departments, colleges, students, others.

ARC service is freely available to all researchers across the University Access to premium services is chargeable. MPLS, HUM, SSD: prepay for standard use; MSD: pay as you go model for all services; Students: Only allowed access via academic/department sponsorship; Externals: Price via negotiation and needs of customer.

Related Services

This service has no related services