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IT Services - Service catalogue

delivered by

Oak LDAP

The Oak LDAP service is intended to enable authorisation decisions to be taken by service providers in the University. Data on unit affiliations (departments and colleges), and the nature of people's relationships with the University (student, staff, etc) are provided. The directory information in Oak LDAP can also be used to map between people's different identifiers (SSO username, barcode, etc), and to retrieve contact data and names for people and units.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
High
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
Tues 07:00 - 09:00
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours8:30 - 17:00 Mon - Fri*
Out-of-hours supportTelephone Support is provided 24/7
Portfolio CommitteeTechnology Portfolio
Service SponsorFraser, Michael
Service owner
Spare, Jemima
Service manager
Brown, Nigel

* except bank holidays and University closure days

How do I...?

I want to...

Raise a support call

Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)

Request training

Online How to information available

Request Access

By email, see help pages for details

More information

Charges

Free to Oxford users