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IT Services - Service catalogue

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Endpoint security (Antivirus software)

If you are using computers, laptops or other devices on the University network, or when using University data, you need to make sure they’re secured against malware, hackers and accidental loss or theft. It is University policy that all devices on the University network have the University supplied Sophos Endpoint Detection and Response (anti-virus) product installed and meet a minimum level of IT hygiene. Sophos Central with Intercept X is provided to the collegiate-University without charge for users to install on all their devices.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportN/A
Portfolio CommitteeTechnology Portfolio
Service SponsorBrett, Antony
Service owner
Mohammad, Kashif
Service manager
Mohammad, Kashif

* except bank holidays and University closure days

How do I...?

I want to...

Raise a support call

Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)