Contact Centre
Provision of Contact Centre technology for teams which provide a call centre service. These features are more complex than are possible in a hunt group, for instance: menus, night messages, automatically routed calls, statistics and reports on calls.
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The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
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Live |
|---|---|
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The level of user activity at this point in the academic year.
Business activity level
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Medium |
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The regular period during which routine maintenance could take place.
Maintenance window
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Would making a change to the service today present too high a risk to the University?
Restricted change period
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No |
Getting help
| Support contact |
Service Desk
01865 (6)12345
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|---|---|
| Support hours | 08:30 - 17:00, Mon - Fri* |
| Out-of-hours support | N/A |
| Portfolio Committee | Technology Portfolio |
| Service Sponsor | Fraser, Michael |
| Service owner |
Spare, Jemima
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| Service manager |
Mackie, Chris
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* except bank holidays and University closure days
How do I...?
Raise a support call
Via the 'Report a Telephony Problem' Service Request or call 01865 6 12345 (phones monitored 24/7)
Make a service request
More information
Charges
Free to Oxford users
There are no additional charges for this service component