Telephony and unified communications (Chorus)
Telephony and integrated communications features such as chat, video conferencing, online presence and web collaboration. Voicemail and Contact Centre also available.
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
The level of user activity at this point in the academic year.
Business activity level
The regular period during which routine maintenance could take place.
|Tues 07:00 - 09:00|
Would making a change to the service today present too high a risk to the University?
Restricted change period
|Support hours||08:30 - 17:00, Mon - Fri*|
|Out-of-hours support||For critical extensions only|
|IT Board||Infrastructure IT Board|
|Business owner||Fraser, Michael|
pending appointment (EAG)
* except bank holidays and University closure days
How do I...?
Raise a support call
Make a service request
Charges are applicable for: academics, UAS, departments, colleges.
Refer to charging model above (commencing in 2018)