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IT Services - Service catalogue

delivered by

Telephony and unified communications (Chorus)

Telephony and integrated communications features such as chat, video conferencing, online presence and web collaboration. Voicemail and Contact Centre also available.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
Tues 07:00 - 09:00
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportFor critical extensions only
IT BoardInfrastructure IT Board
Business ownerFraser, Michael
Service owner
pending appointment (EAG)
Service manager
Spare, Jemima

* except bank holidays and University closure days

How do I...?

Raise a support call

Via the online help request form, email or by calling 01865 6 12345 (phones monitored 24/7)

Make a service request

More information


Charges are applicable for: academics, UAS, departments, colleges.

Refer to charging model above (commencing in 2018)