SMS Text Service

The SMS service allows users around the university to send texts to large or small numbers of people. It is the system currently used to send voicemail notification texts, and other use cases include: Course or class notifications/changes; Alerts from alarm monitoring systems; Disaster/emergency planning; General message to staff off campus; Any situation where a short notification helps.

A new contract was signed with a new service provider, TextLocal, in 2022. TextLocal only supports sending text messages to mobile phones and not to landlines.

What's this? The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed Lifecycle status	Live
What's this? The level of user activity at this point in the academic year. Business activity level	Low
What's this? The regular period during which routine maintenance could take place. Maintenance window
What's this? Would making a change to the service today present too high a risk to the University? Restricted change period	No

Getting help

Support contact	Service Desk 01865 (6)12345
Support hours	08:30 - 17:00, Mon - Fri*
Out-of-hours support	N/A
Portfolio Committee	Technology Portfolio
Service Sponsor	Fraser, Michael
Service owner	Spare, Jemima jemima.spare@it.ox.ac.uk
Service manager	Mackie, Chris chris.mackie@it.ox.ac.uk