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IT Services - Service catalogue

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SMS Text Service

The SMS service allows users around the university to send texts to large or small numbers of people. It is the system currently used to send voicemail notification texts, and other use cases include: Course or class notifications/changes; Alerts from alarm monitoring systems; Disaster/emergency planning; General message to staff off campus; Any situation where a short notification helps.

A new contract was signed with a new service provider, TextLocal, in 2022. TextLocal only supports sending text messages to mobile phones and not to landlines.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
Low
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportN/A
Portfolio CommitteeTechnology Portfolio
Service SponsorFraser, Michael
Service owner
Spare, Jemima
Service manager
Mackie, Chris

* except bank holidays and University closure days

How do I...?

I want to...

Raise a support call

Support is provided via TextLocal Support

Request Access

Please create an account via the provider:

More information

Charges

Charges are applicable for: UAS, departments, colleges.

Texts are charged at 2.8p + VAT per text, pre-paid.