Telephony over Teams (ToT)
Microsoft Teams is the app which many of us use for chat, meetings and sharing files and other information. Telephony over Teams also adds the ability to call numbers external to the University.
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The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
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Live |
|---|---|
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The level of user activity at this point in the academic year.
Business activity level
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Medium |
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The regular period during which routine maintenance could take place.
Maintenance window
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Would making a change to the service today present too high a risk to the University?
Restricted change period
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No |
Getting help
| Support contact |
Service Desk
01865 (6)12345
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|---|---|
| Support hours | 08:30 - 17:00, Mon - Fri* |
| Out-of-hours support | N/A |
| Portfolio Committee | Technology Portfolio |
| Service Sponsor | Fraser, Michael |
| Service owner |
Spare, Jemima
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| Service manager |
Mackie, Chris
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* except bank holidays and University closure days
How do I...?
I want to...
Raise a support call
Via the 'Report a Telephony Problem' Service Request or call 01865 6 12345 (phones monitored 24/7)
Request training
Make a service request
More information
Charges
Free to Oxford users
Beyond the standard Chorus billing, there is no additional charge to departments using the Telephony over Teams functionality.