Skip to main content

IT Services - Service catalogue

delivered by

Collaboration Tools (Teams and Groups)

Used for on-line meetings with groups or individuals, sharing audio, video, documents or whiteboard, and for storing and collaborating on documents. Telephony over Teams is part of the Telephony service - see under More Information

Additional apps such as Planner, Calendar, etc. are accessible via Teams.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours support
Portfolio CommitteeTechnology Portfolio
Service SponsorFraser, Michael
Service owner
Spare, Jemima
Service manager
Mackie, Chris

* except bank holidays and University closure days

How do I...?

I want to...

Raise a support call

Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)

Request training

Self-teaching resources available

Request Access

Request a new Team by completing the service request

Make a service request