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IT Services - Service catalogue

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Email and Collaboration Services (Nexus365)

The Collaboration Suite (Nexus365) service provides a suite of applications to help users work collaboratively. At the time of writing, this suite is made up of the following components as part of the University’s licence with Microsoft:

  • Email & Calendar
  • Download Office applications - downloads on up to 5 PCs/Macs and mobile devices (smartphones or tablets) - Word, Excel, PowerPoint, etc.
  • Online Office Suite - Access to online versions of Office applications - Word, Excel, PowerPoint, etc.
  • OneDrive for Business
  • Skype for Business
  • Planning & Productivity Tools (Teams, Groups & Planner, Forms etc.)
  • SharePoint online (from November 2020)
  • For SharePoint on-premise, see below under Related Services
  • Also included within our email provision are:
  • Mailing Lists
  • Under-pinning mail components

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours09:00 - 17:00, Mon - Fri*
Out-of-hours support
IT BoardInfrastructure IT Board
Business ownerFraser, Michael
Service owner
pending appointment (EAG)
Service manager
Mackie, Chris

* except bank holidays and University closure days