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IT Services - Service catalogue

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Email Security

Enhanced email security tools provide greater protection against email-borne threats and malware, and minimise the likelihood of related information security incidents. The first tool is an email gateway to filter all inbound messages sent externally with the ability to stop messages prior to delivery to your inbox. The second tool is a cloud security tool that integrates with Nexus365 and allows for finer grained delivery filtering as email arrives. This tool filters messages sent from internal addresses, as well offering extra checking of externally received messages. The cloud security tool continuously scans all mailboxes for malicious content – including post delivery – and removes messages according to the University's email policy.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportN/A
Portfolio CommitteeTechnology Portfolio
Service SponsorBrett, Antony
Service owner
Mohammad, Kashif
Service manager
Mohammad, Kashif

* except bank holidays and University closure days

How do I...?

I want to...

Raise a support call

Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)

Make a service request