Managed Apple devices (Orchard)
IT Services will take care of the delivery and support of:
- Apple Mac workstation hardware - covering supported Apple Mac hardware and supported peripherals and printers
- Apple Mac workstation software - covering operating system deployment and updating, standard software package deployment and updating, special purpose software, and software licensing
- Data backup - covering the deployment of the University of Oxford's site-licensed backup client software
- System security - covering authentication, patching, anti-virus measures, and compliance tests. IT Services can either act as primary support (usually when there is no local IT support) or as second level support where local IT support liaise with IT Services on behalf of their users.
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The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
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Live |
|---|---|
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The level of user activity at this point in the academic year.
Business activity level
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Low |
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The regular period during which routine maintenance could take place.
Maintenance window
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Would making a change to the service today present too high a risk to the University?
Restricted change period
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No |
Getting help
| Support contact |
Service Desk
01865 (6)12345
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|---|---|
| Support hours | 09:00 - 17:00, Mon - Fri* |
| Out-of-hours support | No |
| Portfolio Committee | Technology Portfolio |
| Service Sponsor | Fraser, Michael |
| Service owner |
Spare, Jemima
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| Service manager |
Lewis, Bridget
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* except bank holidays and University closure days
How do I...?
Raise a support call
Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)
Request Access
New customers are advised to contact the Service Manager in the first instance.
Make a service request
More information
Charges
Charges are applicable for: UAS, departments, colleges.
See charges above