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IT Services - Service catalogue

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Managed Desktops & Devices

A collection of services for managing desktops, laptops and other endpoint devices. This service group includes several services providing staff and student computing, including Staff Managed Desktop (CONNECT) and Orchard. These can be accessed using the Related Information links in this service entry.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportNo
Portfolio CommitteeTechnology Portfolio
Service SponsorIreland, John
Service owner
Ireland, John
Service manager
Abbasi, Sadiq

* except bank holidays and University closure days

How do I...?

Raise a support call

Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)

Make a service request

More information


Charges are applicable for: UAS, departments, colleges.

This service includes some elements that may be chargeable for some clients.