Managed Desktops & Devices
A collection of services for managing desktops, laptops and other endpoint devices. This service group includes several services providing staff and student computing, including Staff Managed Desktop (CONNECT) and Orchard. These can be accessed using the Related Information links in this service entry.
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The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
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Live |
|---|---|
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The level of user activity at this point in the academic year.
Business activity level
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High |
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The regular period during which routine maintenance could take place.
Maintenance window
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Would making a change to the service today present too high a risk to the University?
Restricted change period
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No |
Getting help
| Support contact |
Service Desk
01865 (6)12345
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|---|---|
| Support hours | 08:30 - 17:00, Mon - Fri* |
| Out-of-hours support | No |
| Portfolio Committee | Technology Portfolio |
| Service Sponsor | Ireland, John |
| Service owner |
Ireland, John
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| Service manager |
Abbasi, Sadiq
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* except bank holidays and University closure days
How do I...?
Raise a support call
Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)
Make a service request
More information
Charges
Charges are applicable for: UAS, departments, colleges.
This service includes some elements that may be chargeable for some clients.