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IT Services - Service catalogue

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Managed Staff Desktops (CONNECT)

The Managed Staff Desktops for CONNECT service provides secure, managed Windows based PCs and Laptops primarily for UAS and GLAM. In addition to managed PCs the service provides file and print services as well as a remote working solution known as CONNECT Remote Desktop.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
High
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportNo
IT BoardPortfolio Scrutiny Group
Business ownerIreland, John
Service owner
Ireland, John
Service manager
Howe, Margaret

* except bank holidays and University closure days

More information

Charges

Charges are applicable for: UAS.

Charges may be applicable for some users