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IT Services - Service catalogue

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Managed Staff Desktops (CONNECT)

The Managed Staff Desktops for CONNECT service provides secure, managed Windows based PCs and Laptops primarily for UAS and GLAM. In addition to managed PCs the service provides file and print services as well as a remote working solution known as the Staff Remote Desktop Service.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportNo
Portfolio CommitteeTechnology Portfolio
Service SponsorIreland, John
Service owner
Ireland, John
Service manager
Abbasi, Sadiq

* except bank holidays and University closure days

More information


Charges are applicable for: UAS.

See link above for details on charges.