Managed Staff Desktops (CONNECT)
The Managed Staff Desktops for CONNECT service provides secure, managed Windows based PCs and Laptops primarily for UAS and GLAM. In addition to managed PCs the service provides file and print services to around 4500 staff members.
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The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
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Live |
|---|---|
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The level of user activity at this point in the academic year.
Business activity level
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High |
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The regular period during which routine maintenance could take place.
Maintenance window
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Would making a change to the service today present too high a risk to the University?
Restricted change period
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No |
Getting help
| Support contact |
Service Desk
01865 (6)12345
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|---|---|
| Support hours | 08:30 - 17:00, Mon - Fri* |
| Out-of-hours support | N/A |
| Portfolio Committee | Technology Portfolio |
| Service Sponsor | Ireland, John |
| Service owner |
Ireland, John
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| Service manager |
Abbasi, Sadiq
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* except bank holidays and University closure days
How do I...?
I want to...
Raise a support call
Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)
Request training
No
Request Access
Service request
Make a service request
More information
Charges
Charges are applicable for: UAS.
See link above for details on charges.