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IT Services - Service catalogue

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IT Consultancy

At ITS3, we are committed to fostering collaboration and enhancing IT provision across the University through our comprehensive consultancy services. Our consultancy service is designed to empower and support local IT staff and their stakeholders, offering expertise in IT architecture, systems and servers, software development, and digital innovation. By working closely with clients to understand their specific needs and objectives, we provide tailored solutions that drive meaningful results and propel organizational success. Our collaborative approach ensures we integrate seamlessly into your team, becoming trusted partners in your journey towards IT excellence. We prioritize open communication and alignment with your organizational goals to maximize the impact of our consultancy services. Beyond addressing immediate challenges, we lay the foundation for sustained success and continuous improvement through strategic reviews, audits, and ongoing support. Our wealth of experience in IT strategy, governance, and implementation enables us to offer invaluable guidance and bespoke solutions to address the unique challenges within the Collegiate University IT community. Additionally, our IT Reviews service helps identify current IT capabilities and provisions within a unit, assess IT governance arrangements and business needs, and make strategic recommendations for development. For more details on our consultancy services and related offerings, please refer to the 'Related Services' section.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
Medium
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportN/A
Portfolio CommitteeTechnology Portfolio
Service SponsorIreland, John
Service owner
Khimji, Riaz
Service manager
Khimji, Riaz

* except bank holidays and University closure days

How do I...?

Request Access

New customers information

Make a service request

More information

Charges

Charges are applicable for: departments, colleges.

See details above