Oxford Service Manager (Ivanti Neurons for ITSM)
Oxford Service Manager (OSM) is a cloud based, subscription service which runs via a web browser. OSM is a tool which allows IT teams to manage incidents, changes, problems and service requests. OSM also provides a self-service portal through which staff and students can log issues, request services and track their progress. OSM also fully integrates with the Bomgar remote support tool.
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The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
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Live |
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The level of user activity at this point in the academic year.
Business activity level
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High |
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The regular period during which routine maintenance could take place.
Maintenance window
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Would making a change to the service today present too high a risk to the University?
Restricted change period
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No |
Getting help
| Support contact |
Service Desk
01865 (6)12345
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| Support hours | 08:30 - 17:00, Mon - Fri* |
| Out-of-hours support | Telephone Support is provided 24/7 |
| Portfolio Committee | Technology Portfolio |
| Service Sponsor | Ireland, John |
| Service owner |
Thornley, Carla
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| Service manager |
Thornley, Carla
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* except bank holidays and University closure days
How do I...?
I want to...
Raise a support call
Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)
Request training
Request access and you will be sent a link to the training material
Request Access
Via OSM self-service
Make a service request
More information
Charges
Charges are applicable for: UAS, departments, colleges.
Subscriptions are billed annually on a named user basis. Please see 'IT Services - Charges' link above.