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IT Services - Service catalogue

delivered by

Service desk

The Service Desk offers a range of user services including:

  • Registration Issues (passwords, accounts etc)
  • Computing Advice and Information
  • PC/Macintosh Support Service
  • Other Support Services for Personal Computers

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours8:30 - 17:00 Mon- Fri*
Out-of-hours supportTelephone Support is provided 24/7
IT BoardPortfolio Scrutiny Group
Business ownerIreland, John
Service owner
Ireland, John
Service manager
Thornley, Carla

* except bank holidays and University closure days