Service desk
We are the first point of contact within IT Services, enabling University of Oxford members to get the most out of IT and deal with requests and problems when they arise.
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The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
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Live |
|---|---|
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The level of user activity at this point in the academic year.
Business activity level
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Medium |
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The regular period during which routine maintenance could take place.
Maintenance window
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Would making a change to the service today present too high a risk to the University?
Restricted change period
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No |
Getting help
| Support contact |
Service Desk
01865 (6)12345
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|---|---|
| Support hours | 8:30 - 17:00 Mon - Fri* |
| Out-of-hours support | Telephone Support is provided 24/7 |
| Portfolio Committee | Technology Portfolio |
| Service Sponsor | Ireland, John |
| Service owner |
Ireland, John
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| Service manager |
Thornley, Carla
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* except bank holidays and University closure days
How do I...?
I want to...
Raise a support call
Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)
Make a service request
More information
Charges
Free to Oxford users