Service Catalogue
The IT Services Service Catalogue provides context sensitive views on the list of services we provide and key information and contact details for each.
|
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
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Live |
|---|---|
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The level of user activity at this point in the academic year.
Business activity level
|
Low |
|
The regular period during which routine maintenance could take place.
Maintenance window
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Tues 07:00 - 09:00 |
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Would making a change to the service today present too high a risk to the University?
Restricted change period
|
No |
Getting help
| Support contact |
Service Desk
01865 (6)12345
|
|---|---|
| Support hours | 09:00 - 17:00, Mon - Fri* |
| Out-of-hours support | No |
| Portfolio Committee | Technology Portfolio |
| Service Sponsor | Teasdale, Ian |
| Service owner |
Dixon, Andrew
|
| Service manager |
Littlehales, Jane
|
* except bank holidays and University closure days
How do I...?
I want to...
Raise a support call
Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)
Make a service request
More information
Charges
Free to Oxford users