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IT Services - Service catalogue

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Annex resilient connections (Ettin)

Currently each unit has a single (possibly dual connected) primary campus network connection with annexe connections to their other locations across campus. However should for any reason their primary location become unavailable (e.g. loss of power), then all their annexe locations immediately suffer a loss of campus connectivity as this is routed through their now unavailable primary location. Ettin addresses this resiliency concern by introducing automatic backup connectivity via one of their other locations. Ettin uses the powerful and very well established Border Gateway Protocol (BGP) to automatically manage the consistent selection of a unit’s primary and backup route to and from campus. In the event of primary connectivity failure (e.g. through loss of power), the routing automatically switches over to a backup route (probably via another building) until the primary route becomes available again, when connectivity automatically switches back.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
Unknown
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Network Operations
Support hours09:00 - 17:00, Mon - Fri*
Out-of-hours support
Portfolio CommitteeTechnology Portfolio
Service SponsorFraser, Michael
Service owner
James, Alistair
Service manager
Saunders, Andy

* except bank holidays and University closure days

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Raise a support call

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Charges are applicable for: departments, colleges.

Details of charges on request

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