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IT Services - Service catalogue

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Firewall management service

The managed firewall service offers an procure, install and manage for your local building firewall. We support a specific range of firewalls.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
Critical
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
Tues 07:00 - 09:00
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Network Operations
Support hours08:30 - 17:00 Monday - Friday*
Out-of-hours supportNo
IT BoardInfrastructure IT Board
Business ownerFraser, Michael
Service owner
Glogowski, Henryk
Service manager
Jones, Robert

* except bank holidays and University closure days

How do I...?

Raise a support call

Via email or by phone 01865 6 12345

More information

Charges

Charges are applicable for: UAS, departments, colleges, others.

See below