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IT Services - Service catalogue

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Firewall management service

The managed firewall service offers a procure, install and manage service for your local building firewall. We support a specific range of firewalls.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
Tues 07:00 - 09:00
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Network Operations
Support hours08:30 - 17:00 Monday - Friday*
Out-of-hours supportNo
Portfolio CommitteeTechnology Portfolio
Service SponsorFraser, Michael
Service owner
James, Alistair
Service manager
Jones, Robert

* except bank holidays and University closure days

How do I...?

Raise a support call

Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)

More information


Charges are applicable for: UAS, departments, colleges, others.

See Details of charges above

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