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IT Services - Service catalogue

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Managed local network services

Support and maintenance for building data networks in UAS, Bodleian Libraries and other subscribing departments. This includes infrastructure underlying networks,including firewalls, switches, wireless access points and their management.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
High
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
Tues 07:00 - 09:00
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportNo
IT BoardInfrastructure IT Board
Business ownerFraser, Michael
Service owner
Glogowski, Henryk
Service manager
Jones, Robert

* except bank holidays and University closure days

How do I...?

Raise a support call

Via the online help request form, email or by calling 01865 6 12345 (phones monitored 24/7)

Make a service request

More information

Charges

Charges are applicable for: departments, colleges.

Please enquire for details of charges.