Customer Relationship Management Service (Halo)
A service for the collegiate University that delivers products such as Case Management, Marketing & Events, and Development, which will allow users to better understand the individuals in the communities they interact with.
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The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
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New |
|---|---|
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The level of user activity at this point in the academic year.
Business activity level
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High |
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The regular period during which routine maintenance could take place.
Maintenance window
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Would making a change to the service today present too high a risk to the University?
Restricted change period
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No |
Getting help
| Support contact |
Service Desk
01865 (6)12345
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|---|---|
| Support hours | 08:30 - 17:00, Mon - Fri* |
| Out-of-hours support | |
| Portfolio Committee | Portfolio to be determined |
| Service Sponsor | Heaton, Natasha |
| Service owner |
Heaton, Natasha
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| Service manager |
Heaton, Natasha
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* except bank holidays and University closure days