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IT Services - Service catalogue

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Business Intelligence

The Business Intelligence Service enables the statistical reporting that supports planning and decision making at all levels of the University. It does this by providing, maintaining and supporting a suite of IT systems enabling the collection, integration, analysis and presentation of information. It comprises two Service Components (see links in the Related Services section at the bottom of this page): Data Warehousing and Analytical Reporting. The Data Warehouse Service gathers data – normally overnight - from multiple operational systems, applies consistent, agreed logic to them and presents them in data structures that are easily consumed by reporting tools. The warehouse databases track changes and create the snapshots that enable both historical and predictive reporting. The Analytical Reporting Service supports the University’s implementation of two reporting tools – Tableau, which has been the University’s main statistical reporting tool for several years - and Power BI which is currently being implemented in certain service areas.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
Unknown
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
Tues 07:00 - 09:00
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours support
IT BoardInfrastructure IT Board
Business ownerTahzib, Shirin
Service owner
Kilgour, Ewan
Service manager
Brotchie, Louise

* except bank holidays and University closure days

How do I...?

Raise a support call

Via the online help request form, email or by calling 01865 6 12345 (phones monitored 24/7)

Make a service request

More information

Charges

Free to Oxford users