Case Management (case)
Case Management provides a web-based system that supports the recording, progression, and closure of casework supporting operational and academic processes in the University. Key features of the system include: storage of and access to associated documents; integration with MS Outlook for convenient storage and sending of related email communications; and team-enabled workflows to support selected options for co-workers to collaborate on individual cases.
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The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
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Live |
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The level of user activity at this point in the academic year.
Business activity level
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Unknown |
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The regular period during which routine maintenance could take place.
Maintenance window
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Tues 03:00 - 09:00 |
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Would making a change to the service today present too high a risk to the University?
Restricted change period
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No |
Getting help
| Support contact |
Service Desk
01865 (6)12345
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| Support hours | 08:30 - 17:00, Mon - Fri* |
| Out-of-hours support | Telephone Support is available 24/7, via (6)12345 |
| Portfolio Committee | Administration Portfolio |
| Service Sponsor | Thonemann, Sarah |
| Service owner |
Ireland, John
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| Service manager |
Hill, Benjamin
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* except bank holidays and University closure days
How do I...?
I want to...
Raise a support call
Please contact your Case Management Superuser
Request training
Yes, via departmental superuser
Request Access
Via Dept Superuser. Departments without a Superuser should contact the Service Owner.
Make a service request
More information
Charges
Charges are applicable for: academics, UAS, departments, colleges, students, others.
A per-user annual licence fee may be applicable.