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IT Services - Service catalogue

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Case Management (case)

Case Management provides a web-based system that supports the recording, progression, and closure of casework supporting operational and academic processes in the University. Key features of the system include: storage of and access to associated documents; integration with MS Outlook for convenient storage and sending of related email communications; and team-enabled workflows to support selected options for co-workers to collaborate on individual cases.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
Unknown
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
Tues 03:00 - 09:00
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours supportTelephone Support is available 24/7, via (6)12345
IT BoardPortfolio Scrutiny Group
Business ownerThonemann, Sarah
Service owner
Ireland, John
Service manager
Jaques, Oliver

* except bank holidays and University closure days

How do I...?

I want to...

Raise a support call

Please contact your Case Management Superuser

Request training

Yes, via departmental superuser

Request Access

Via Dept Superuser. Departments without a Superuser should contact the Service Owner.

Make a service request

More information

Charges

Charges are applicable for: academics, UAS, departments, colleges, students, others.

A per-user annual licence fee may be applicable.

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