Skip to main content

IT Services - Service catalogue

delivered by

Small business solutions

Includes: 1)Access Databases: A collection of small business systems which underpin a wide variety of administrative functions within the university. Implemented in Microsoft Access and distributed via a central file share. 2)Dynamics Solutions: A collection of small to medium sized business systems that underpin a variety of administrative functions within the university. Developed on the Microsoft Dynamics CRM platform. 3) Security Services Command and Control System and QUBE - Estates Property Management

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00
Out-of-hours supportNo
IT BoardPortfolio Scrutiny Group
Business ownerTahzib, Shirin
Service owner
Castle, Matthew
Service manager
Holmes, Ian

* except bank holidays and University closure days

How do I...?

Raise a support call

Via the online help request form, email or by calling 01865 6 12345 (phones monitored 24/7)

Make a service request

More information


Free to Oxford users