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Case Management - Staff Immigration

Case management and supporting bespoke solution for the Staff Immigration team (UAS). Staff Immigration Application is based on the standard CRM Dynamics solution, extended with specific forms and reports, to support their processes.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours support
IT BoardHR Systems Steering Committee
Business ownerBaker, James
Service owner
Castle, Matthew
Service manager
Holmes, Ian

* except bank holidays and University closure days

How do I...?

Raise a support call

Initially contact the Staff Immigration Team Superuser

Request training

Request training via the Staff Immigration Team Superuser

Request Access

Initially contact Staff Immigration Team Superuser.

More information


Free to Oxford users

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