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IT Services - Service catalogue

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Virtual learning environment (Canvas)

Canvas is the University of Oxford’s virtual learning environment (VLE) for teaching and learning. The service is accessible to all University members using their single sign-on (SSO) username and password. A cloud-based, software as a service (SaaS) solution from Instructure, Canvas is utilised by students and staff, offering an adaptable and flexible platform allowing academics (supported by administrators and other support staff) to support, explore and extend teaching practices, helping to enhance the student experience.

Canvas provides access to internally developed and 3rd party applications & tools to support teaching and learning. These include Panopto (lecture capture), Oxford Reading List Online, Sign-Up, Course Archive, Turnitin (plagiarism awareness), Cabinet (2D & 3D viewing of objects) and certain Office 365 components, including Teams. Other LTI compliant tools can be integrated with Canvas upon request. A component of Canvas, Data Provisioning, comprises a series of inter-dependent daily batch processes that take data from University of Oxford data sources (OAK-LDAP, CUD, PRAS chart), transforming and uploading the data into Canvas.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
High
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
Tues 07:00 - 09:00
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Instructure Inc
Students: +44 80 0060 8452 Staff: +44 80 0069 8897
Support hours24/7/365 via online chat within Canvas or Instructure telephone support
Out-of-hours support
IT BoardEducation IT Board
Service SponsorShaikh, Saira
Service owner
Sharpe, Prof Rhona
Service manager
Manton, Marion

* except bank holidays and University closure days

How do I...?

I want to...

Raise a support call

For help and usage queries, contact Instructure via the HELP link within Canvas

Request training

Canvas “Fundamentals” course is available from the IT Services Learning Centre; queries via email

Request Access

Please contact the Canvas team via the email

Make a service request