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IT Services - Service catalogue

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Virtual learning environment - new (Canvas)

Canvas by Instructure is a cloud-based VLE platform that will replace WebLearn for teaching and learning purposes only. It is used by academics to support, explore and extend their teaching practices, helping to enhance the student experience. Canvas supports the University’s specialised applications including Panopto (Replay), ORLO (Oxford Reading Lists Online), Cabinet and Turnitin, the plagiarism awareness tool. Application support for Canvas is provided by Instructure. Support for non-Canvas issues including the specialised applications listed above is via the University IT Service Desk.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
High
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
No

Getting help

Support contact
Instructure Inc
Students: +44 80 0060 8452; Staff: +44 80 0069 8897
Support hours24/7
Out-of-hours support
IT BoardEducation IT Board
Business ownerShaikh, Saira
Service owner
Sharpe, Prof Rhona
Service manager
Marshall, Adam

* except bank holidays and University closure days

How do I...?

I want to...

Raise a support call

Contact Instructure via the HELP link within Canvas or use the appropriate support contact phone

Request training

Please contact the Canvas team via the email - canvasoxford@it.ox.ac.uk

Request Access

Please contact the Canvas team via the email - canvas@it.ox.ac.uk

Make a service request