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IT Services - Service catalogue

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Domain Name System (DNS)

The Domain Name System provides the name to address mapping function for the Internet. It exists as a distributed database across the Internet maintained by a process of delegated authority. The Oxford name servers are authorised to store and supply naming information about computers in the domain. IT Services manages the Oxford name servers, but authorises local network administrators to perform updates to their particular subnetworks (using online facilities provided by IT Services).

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
Tues 07:00 - 09:00
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours8:30 - 17:00 Mon- Fri*
Out-of-hours supportTelephone Support is provided 24/7
IT BoardTechnology Portfolio (TBC)
Service SponsorFraser, Michael
Service owner
Glogowski, Henryk
Service manager
Saunders, Andy

* except bank holidays and University closure days

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