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IT Services - Service catalogue

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Identity and Access Management (IAM)

Identity and Access Management (IAM) Registration supports current University of Oxford students, members of Congregation, staff (including retired staff) and visitors. Creation and management of accounts for central IT facilities, including single-sign on, email, remote network access and data backup. Entitlement to services is based on University Card data.

We also manage Department and College email addresses for unit-level roles and functions.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
Live
What's this?
The level of user activity at this point in the academic year.
Business activity level
High
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
Tues 07:00 - 09:00
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period
Yes

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours09:00 - 17:00
Out-of-hours supportNo
IT BoardInfrastructure IT Board
Business ownerFraser, Michael
Service owner
Rendell, Sam
Service manager
Brown, Nigel

* except bank holidays and University closure days

More information

Charges

Free to Oxford users

Charges may be raised for consultancy or support services beyond the scope of the standard service offering