Skip to main content

IT Services - Service catalogue

delivered by

Data Architecture and Modelling

The Data Architecture and Modelling Service is made up of two Service Components (see links in the Related Services section at the bottom of this page).

  • The Data Governance Framework establishes policies, procedures, roles and tools that enable the University’s high-value administrative data to be sourced and re-used with confidence. Data Governance Support provides all the information and resources that data practitioners need to enable them to operate within the Data Governance Framework.
  • The Enterprise and Data Modelling (Casewise-Evolve Toolset) Component supports and maintains the University’s central tool that is used to store data definitions and models as well as business processes, application definitions and much more.

What's this?
The stage in the service lifecycle at which the service currently resides. Lifecycle = planned, new, live, notice, closed
Lifecycle status
What's this?
The level of user activity at this point in the academic year.
Business activity level
What's this?
The regular period during which routine maintenance could take place.
Maintenance window
What's this?
Would making a change to the service today present too high a risk to the University?
Restricted change period

Getting help

Support contact
Service Desk
01865 (6)12345
Support hours08:30 - 17:00, Mon - Fri*
Out-of-hours support
IT BoardInfrastructure IT Board
Service SponsorTahzib, Shirin
Service owner
Kilgour, Ewan
Service manager
Lewis, Angela

* except bank holidays and University closure days

How do I...?

I want to...

Raise a support call

Via the online help request form or by calling 01865 6 12345 (phones monitored 24/7)

Request training

Please refer to the Service Manager for training

Request Access

Request Casewise - Evolve User Access

Make a service request

More information


Charges are applicable for: others.

Read only access is free (for website "followers") For all other users contact the Service Manager